In their book Transfer of Training, Mary Broad and John Newstrom estimated that merely 10% of the training dollars spent result in actual and lasting behavioural change. And that’s obviously not enough.

They did some research into who it was that made the biggest impact on transfer of learning. They found that the greatest impact was made by the learner’s manager in setting expectations before the experience. Next most important was the trainer’s role before the experience in getting to know the needs of the learners they would be training. And the third most important was the manager’s role after the experience.

So, whether you’re a manager or a facilitator, the role you play in coaching learners is going to be critical to the success of the learning experience.

Our aim with this course is to help you to do a fantastic job of supporting a learner through a learning experience. We provide you with a simple four-step model for the coaching interview, a model that has been successfully applied by many thousands of coaches across the world. We back this up with our Coaching Toolkit – six versatile skills that need to be applied effectively in the correct proportions throughout each coaching session.

Is this for you?

This course is aimed at anyone who provides support to people engaged in learning and development activities, regardless of your job role. No prior knowledge or experience is required – just a willingness to do a great job of helping people to fulfil their potential.

The specifics

Take this course and you’ll be able to:

  • differentiate between coaching, mentoring, instructing and facilitating;
  • help the learner to set specific, measurable goals for their learning experiences;
  • help the learner to check the current reality – where they are now;
  • help the learner to review available options for bridging the gap between their goals and the current reality;
  • help the learner to decide on a way forward.

How it works

The course is comprised of eight lessons, each of which includes at least one video and sometimes an activity to complete. You will also be provided with a range of valuable resources that you can use for on-going reference, including a quick reference guide and an infographic.

If you complete the course, you will receive a Skills Journey badge. If you want, you can complete an optional assignment to help you put what you have learned into practice and demonstrate your skills to others.

Take this Course

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